Terms & Conditions

Shipping & Refunds

We offers a 14 day full refund policy for items purchased online. If you are unhappy with your purchase, we ask you to contact us upon the reception of the item. You will receive clear instructions for the return shipping. In order to get the refund, the item must be received by us in undamaged condition within 14 days.
We will make a full refund of the price paid. Shipping costs can not be refunded.
Please note that the buyer is responsible for return shipping costs and extra costs like duties and taxes in case the item is shipped from outside the EU.

Privacy Policy

Below you will find an overview of the personal data we process:

• First and last name
• Address details
• Telephone number
• E-mail address
• Other personal data that you actively provide, for example by creating a profile on this website, in correspondence and by telephone.

Special and/or sensitive personal data that we process Our website and/or service has no intention of collecting data about website visitors who are younger than 16 years old. Unless they have permission from parents or guardians. However, we cannot verify whether a visitor is over 16. We therefore recommend that parents be involved in their children’s online activities, in order to prevent the collection of data about children without parental consent.

If you believe that we have collected personal information about a minor without such consent, please contact us at info@kaida.be, and we will delete such information. For what purpose and on the basis of which basis we process personal data for the following purposes:

• Processing your payment
• Sending you our newsletter and/or advertising folder\
• Calling or emailing you if this is necessary to provide our services
• To inform you about changes to our services and products
• To offer you the possibility to create an account
• To deliver goods and services to you How long we keep personal details

We will not store your personal data any longer than is strictly necessary to fulfill the purposes for which your data is collected. Sharing personal information with third parties We only provides to third parties and only if this is necessary for the execution of our agreement with you or to meet a legal obligation. We only uses technical and functional cookies. And analytical cookies that do not infringe on your privacy. A cookie is a small text file that is stored on your computer, tablet or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your convenience. They ensure that the website works properly and remember, for example, your preferences. They also allow us to optimize our website. You can opt out of cookies by setting your Internet browser so that it no longer stores cookies.

In addition, you can delete all information previously stored through your browser settings. You have the right to inspect, correct or delete your personal data. In addition, you have the right to withdraw your consent for data processing or object to the processing of your personal data by us and you have the right to data portability. This means that you can request us to send the personal data we have about you in a computer file to you or another organization named by you.

You can send a request to access, correct, delete, transfer or request to withdraw your consent or objection to the processing of your personal data to info@kaida.be. To ensure that the request for inspection was made by you, we ask you to send a copy of your proof of identity with the request. Make in this copy your passport photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number and Citizen Service Number (BSN) black. This is to protect your privacy. We will respond to your request as soon as possible, but within four weeks.

We would also like to point out that you have the possibility to file a complaint with the national supervisory authority, the Autoriteit Persoonsgegevens. You can do this via the following link. We take the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure and unauthorized modification. If you have the impression that your data is not properly secured or there are indications of misuse, please contact our customer service or via info@kaida.be.